Team Plans and Billing
Everything you need to know about how Sammy Team plans are priced and billed.
The plans#
| Plan | Price | People |
|---|---|---|
| Team 3 | $249/month or $2,390/year | Up to 3 |
| Team 5 | $399/month or $3,830/year | Up to 5 |
The "people" count includes you, the owner. All prices include GST.
It's a flat price, not per person#
You pay one price for the whole plan, no matter how many seats you've filled. A Team 3 plan is $249/month whether you've added one member or all three. Adding a member (within your seat limit) doesn't cost extra, and removing one doesn't reduce your bill. You only pay more when you move up from Team 3 to Team 5 to get more seats.
Monthly or yearly#
You can pay monthly or yearly. Paying yearly saves you around 20% compared to twelve monthly payments.
Who pays and who manages billing#
The owner (the person who started the team) is the billing contact. Only the owner can change the plan, update the card and get invoices. Go to Settings → Team and tap Manage team billing. Everyone on the team can see which plan it's on and when it renews, but admins and members can't change it.
What happens when I start a team from Pro?#
If you were already paying for Pro on your own by card, your own Pro plan stops the moment the team plan starts. You're not charged for it again.
You pay the full team price at checkout. If you'd paid for Pro time you haven't used yet, that amount goes onto your team account as a credit and comes off your next team bill, not the one you pay at checkout. On a monthly team plan that's a month later. On a yearly team plan it's a year later.
Say you were 20 days into a 30-day month of Pro: the last 10 days come off. If the credit is bigger than one team bill (it can be if you were on yearly Pro), the rest carries over to the bills after that. It isn't refunded to your card.
If you'd put your card in but hadn't been charged yet, that plan stops too and there's nothing to credit.
The team page shows you what will happen to your plan before you pay.
If you pay for Pro through the App Store or Google Play#
Sammy can't cancel a plan bought through an app store. That plan keeps running, and keeps charging you, until you cancel it yourself in the App Store or Google Play. Once your team is running, Sammy shows a reminder under Settings → Team and Settings → Billing with a button that takes you to your store subscriptions. The reminder goes away once the plan has ended.
What happens to my crew if I cancel?#
If the owner cancels the team plan, everyone on the team drops back to the free Basic plan. Your data isn't deleted — it's preserved — but the shared Pro features switch off until you're on an active plan again.
That includes the owner. The Pro plan you had before the team doesn't come back on its own. To keep the full features on your own, you'd start a new Pro plan.
Can I run a Team plan from my phone?#
Team plans can only be started and paid for on the web (in a browser), not through the App Store or Play Store. This is because the app stores don't support team subscriptions. Once the team is set up, everyone can use the Sammy mobile app as normal — it's only the plan setup and billing that need a browser.
If you currently pay for Pro through the App Store or Google Play, start your team from the Sammy website, then cancel your store plan in the store. Sammy can't cancel it for you (see If you pay for Pro through the App Store or Google Play above).
Do team members need their own subscription?#
No. Once they're on the team, members get full Pro access as part of the team plan — they don't pay anything and don't need their own subscription. If they leave the team, they'd need their own Pro plan to keep the full features.
If a member was already paying for Pro themselves by card, Sammy ends that plan when they join, the same way it ends the owner's when the team starts. Any time they'd paid for and not used goes onto the team account as a credit and comes off the next team bill. It isn't refunded to the member's card. If the team's payment is overdue when they join, their plan is left running until the team is paid up. If it hasn't been ended within 30 days of them joining, Sammy leaves it alone and it keeps running until it's cancelled.
Sammy only ends the plan a member had when they joined. A Pro plan they start themselves after that is left alone.
A member who pays through the App Store or Google Play has to cancel it in the store themselves. They get the same reminder under Settings → Team.
This applies to people who join from now on. If someone was already on your team and still has their own Pro plan, contact support and we'll sort it out.
Changing seats#
To go from Team 3 to Team 5 (or back), the owner goes to Settings → Team, taps Manage team billing and changes the plan there. Your seat limit updates to match the new plan.